Refund Policy

Refund Policy

Effective Date: November 23, 2024

At iamjennycamacho, we strive to provide high-quality digital products and physical products. Please note that all digital sales are final and nonrefundable.

Refund Policy

Effective Date: November 23, 2024

At iamjennycamacho, we aim to ensure your satisfaction with every purchase. If you are not completely happy with your order, please review our refund policy below.

1. Eligibility for Returns and Refunds

  • Products must be returned within 30 days of the delivery date to be eligible for a refund.
  • To qualify for a return, the item must:
    • Be unused and in its original packaging.
    • Include all components and accessories (if applicable).
    • Be accompanied by a proof of purchase (receipt or order confirmation).

2. Non-Refundable Items

The following items are non-refundable:

  • All digital products, such as eBooks, templates, or courses, downloadable content, are nonrefundable once purchased.  If you experience issues downloading or collecting your item please contact us at jenny@jconsultingcompany.com
  • Gift cards.
  • Sale or clearance items (Are"Final Sale").
  • Customized or personalized items.
  • Shipping cost 

3. Process for Returns

  • To initiate a return, email us at jenny@jconsultingcompany.com with the following details:
    • Your name and order number.
    • A description of the reason for return.
    • Photos of the item (if it arrived damaged or defective).
  • Once your return request is approved, we will provide a return address and instructions for shipping the item back.

4. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days to your original payment method.
  • Shipping costs for the original order are non-refundable unless the item arrived damaged or defective.

5. Exchanges

  • We do not offer direct exchanges. To replace an item, return the original item for a refund (if eligible) and place a new order.

6. Damaged or Defective Items

  • If your item arrives damaged or defective, contact us within 7 days of delivery at jenny@jconsultingcompany.com.
  • Include your order number and photos of the damaged item. We will work to resolve the issue with a replacement or refund.

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.
  • We recommend using a trackable shipping method to ensure the return reaches us.

8. Late or Missing Refunds

  • If you haven’t received a refund after 10 business days, please:
    • Check your bank or payment provider for processing delays.
    • Contact your payment provider, as it may take additional time to post the refund.
    • Reach out to us at jenny@jconsultingcompany.com for further assistance.

 

Defective or Inaccessible Files

  • If you experience an issue accessing your purchased digital product, please contact us at jenny@jconsultingcompany.com within 7 days of your purchase.
  • Include your order number and a description of the issue. We will work to resolve the problem by providing access to the product or sending a replacement file.

We appreciate your understanding and value your business. If you have any questions about this policy, feel free to reach out to us at jenny@jconsultingcompany.com.